Brickbat for Telstraclear

We use Telstraclear for our telecommunication services. They provide a very good service normally to us. Our house location means we can not get TV or even satellite TV so their cable service is great. Their internet service is much much better than any other provider in our area.

HOWEVER even organisations like this have their moments.

Here is an e-mail sent to us...

>>>>>>>

From: The team at TelstraClear
Reply-To:
Date: Tue, 21 Nov 2006 21:46:58 +0000 (GMT)
To: xxxxxx
Subject: Important: Cable Modem Outage Notification

Dear Customer

We are making changes to our cable network in the Christchurch region.

To carry out the required work, we must impose a brief outage of your cable modem service.

The outage will occur at the following time:

The morning of Tuesday the 21th of November 2006 between 00.01am and 6am.

The actual impact on your individual service will be for approximately 15mins within this time. Normal service will resume by 6am.

We apologise for this disruption to service and any inconvenience this may cause you.

If you have any questions regarding this notice, please contact us on 0800 467 272.



NOTE: You may need to turn your modem off and on again at the wall to re-establish connection after the outage.


The TelstraClear Team
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There are two things to note.

1. The e-mail was sent at 21:47 on the 21st Nov.
2. The outage was between 01:00 and 06:00 on the 21st Nov.

They sent the e-mail after the outage.

Also... they note you may need to restart your modem after this outage. Nice but if your modem was down because of this outage you wouldn't get the e-mail because your modem was stuffed!!!

So well done! Congratulations! An example of complete and utter brilliance.